What is 'My Account'? How do I update my information?

It is easy to update your Healtheek account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Healtheek. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your Healtheek wallet and your Wishlist.

What do the different order status mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

 

Can I order a product that is 'Sold Out'?

 

Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

 

How do I check the current status of my orders?

 

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

How do I pay for a Healtheek purchase?

 

There are zero hidden charges when you make a purchase on Healtheek. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use UPI, Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

 

Are there any hidden charges when I make a purchase on Healtheek?

 

There are zero hidden charges when you make a purchase on Healtheek. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Healtheek generally charge Rs 45 to Rs. 250 and 1% for above Rs 15,000 billing, but delivery charges may vary depending upon your geographical location.

 

 

How do I pay using a credit/debit card?

 

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

 

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

 

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

 

 

I tried placing my order using my debit card/credit card/Net Banking/UPI but the order was not successful. What happens to Healtheek wallet deducted from my Account?

 

In case your order is not successful and Healtheek wallet using any payment mode except COD has been deducted from your account we would proactively initiate refund within 3 days.

 

 

What should I do if my payment fails?

 

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.

 

Why is COD not available to me?

 

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card or UPI.

 

What is Healtheek EMI payment option?

 

Healtheek EMI payment option is available for credit card holders only. You may choose to pay in 3, 6, 9,12, 18, or 24 months instalments.

There is NO processing fee charged for availing Healtheek EMI payment option.

EMI is not applicable for debit cards.

For any item which is priced at or over the EMI eligibility threshold, the product page will automatically show a label that this item is eligible for EMI and also display a table with the EMI rates and amounts for that item across different EMI tenures and banks. 

In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.

EMI purchases need to be made on a single credit card and cannot be split across multiple cards

The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.

EMI plans / Interest charge

BANK	Minimum Amount	3 months	6 months	9 months	12 months	18 months	24 months
AMEX EMI	INR 5000	12%	12%	12%	12%	-	-
Axis EMI	INR 2500	12%	12%	13%	13%	-	-
HDFC EMI	INR 3000	13%	13%	14%	14%	15%	15%
HSBC	INR 2000	12.5%	12.5%	13.5%	13.5%	13.5%	-
ICICI EMI	INR 1500	13%	13%	13%	13%	-	-
INDUSIND EMI	INR 2000	13%	13%	13%	12%	12%	12%
Kotak EMI	INR 500	12%	12%	14%	14%	-	-
RBL	INR 500	13%	13%	13%	13%	13%	13%
SBI EMI	INR 2500	14%	14%	14%	14%	-	-
STANC	INR 2000	13%	13%	14%	14%	15%	15%
YES	INR 2500	12%	12%	13%	13%	14%	15%

 

 

 

 

EMI monthly schedules begin from the next card billing statement post the transaction date as determined by your bank.

For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.

 

 

Example and Calculations

The table below shows a representative rendering of EMI plans for a Rs. 20,000 purchase on Healtheek paid using the EMI payment plan

Tenure	Purchase amount	Monthly Instalment	Bank Interest Rate	Total Cost
3	Rs 20,000	Rs 6,800.44	12.00%	Rs 20,401.33
6	Rs 20,000	Rs 3,450.97	12.00%	Rs 20,705.80
9	Rs 20,000	Rs 2,344.32	13.00%	Rs 21,098.89
12	Rs 20,000	Rs 1,786.35	13.00%	Rs 21,436.15

How do I make a payment using Healtheek credit card EMI option?

Once you've added the desired items into your cart, proceed to checkout as usual.

When prompted to choose a 'Payment Option', select '(EMI)'. Choose the bank and plan (3, 6, 9, 12, 18, or 24 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of instalments, as per your credit card billing cycles.

Can I pay some down payment and remaining in EMI?

Sorry, currently we do not have the option of partial down payment and remaining in EMIs. When you opt for an EMI transaction, the entire price of the product is converted into an EMI (3, 6, 9, 12, 18, or 24 months EMI etc. depending upon chosen option) and charged to your credit card in every billing cycle.

How do you ship your orders?

 

We ship through courier partners such as DTDC for most of the urban locations. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

 

Do you ship to international locations?

 

We currently ship only within India and do not ship to any international location.

 

How much time does it take for an order to be delivered?

 

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

 

How can I track my order?

 

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.healtheek.com. Online tracking usually goes live within 24-48 business hours post shipping. And also Tracking Via DTDC Courier Partner.

 

 

 

 

 

 

 

 

How long do you take to dispatch an order?

 

The duration of dispatching an order depends on the type of order you have placed. Types of order are:

In-stock items (Items that we stock in our 2 warehouses across India: Telangana & Andhra Pradesh): These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

 

What are the shipping charges on healtheek.com

 

The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details. 

For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees). 

Certain products may come with free shipping i.e. zero shipping charges.(PUS) Picj-up at store However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable. 

Please read the product details column before placing an order.

 

Why dispatch of heavy products take more than the expected time?

 

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall under this, consider yourself lucky!!

Dispatch of heavy products take more than the expected time:

1. Firstly, the fulfilment of your order may require a certain road permit/declaration/inward form to be filled, which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.

2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)

3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfil the order.

4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.

5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

 

How can you raise the delivery dispute issue?

 

If the order is showing delivered but you have not received the parcel physically, then you should raise the issue/ delivery dispute to [email protected] within 48 business hours. Or (Customer Helpline @ 6281861840 for further support).