Lucentik (P) Limited Privacy Policy
Last Revised: August 5, 2024
Healtheek (powered by Lucentik Private Limited) is committed to protecting your privacy. This Privacy Policy applies to Healtheek and its subsidiary and affiliate entities worldwide, covering all information collected through online properties, mobile applications, and offline methods, unless specified otherwise. This Policy does not apply to information collected by Healtheek Wellness Independent Distributors unless it is shared with and retained by Healtheek Wellness.
1. What Information Does Healtheek Collect?
Information You Provide Directly:
- Personal information: name, mailing address, phone number, email, credit card, banking information, biographical information (e.g., date of birth, marital status).
- Provided during site usage, becoming a Healtheek Executive or Prime Member.
- Information about others requires their consent for disclosure.
Information About Your Device and Site Usage:
- Automatically gathered information: IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamps, site activity, clickstream data.
- Technology used: cookies, web beacons, session replay/screen capture.
- Location information: GPS coordinates, cell tower info, Wi-Fi signals (can be disabled on devices).
Information from Third Parties:
- Public, commercial sources, and third-party services (e.g., Facebook, Google, Twitter).
- Information shared by Healtheek Executives: name, contact, payment, wellness information.
2. How Does Healtheek Wellness Use My Information?
- Provide products, services, support, process transactions, ship orders.
- Communicate account/transaction details, policy changes, questions, comments.
- Personalized promotional information, content, surveys, questionnaires.
- Improve products, services, operations.
- Compliance with policies, laws, protection of legal rights.
- Support the operation of Prime Customers, Executives, and Sales & Marketing Plan.
- Track discounts, earnings, bonuses, training, and ensure legal compliance.
3. With Whom Does Healtheek Wellness Share My Information?
Affiliates and Partners:
- Shared to provide offers, promotions, advertisements.
Vendors & Service Providers:
- Fulfilling orders, delivering packages, email administration, payment processing, customer service, market research.
Healtheek Independent Executives:
- Shared with Executives to support and develop their businesses, marketing, customer service.
- Included in Lineage Reports for business development.
- Wellness Club locations shared with relevant members and Executives.
Legal & Compliance Disclosures:
- To comply with law, protect rights, investigate fraud, respond to government requests.
Business Transitions:
- Shared in case of mergers, acquisitions, sales, or bankruptcy.
Other Parties with Your Consent:
- Shared as disclosed at the time of collection or per your consent.
4. How Will Healtheek Wellness Communicate with Me?
- Via email, postal mail, telephone, text message.
- Regular updates on products, services, special deals, Healtheek Family Foundation.
- Communication preferences can be managed via MyHealtheek subscription center or by contacting us.
5. Is My Personal Information Secure?
- Reasonable steps are taken to ensure accuracy, timeliness, security.
- No data transmission over the Internet can be guaranteed to be 100% secure.
6. How Can I Access or Correct My Information?
- Verify and update information via our Sites.
- Confirm if we hold your information upon request.
- Right to amend/update inaccurate information, request deletion, or stop usage.
- Typical response time for requests is 30 days.
7. International Transfers
- Information collected may be transferred internationally.
- Consent to processing of information as described in the Policy.
8. Children’s Information
- Sites not directed to children under 13.
- Personal information collected with parental/guardian consent only.
- Contact mailto:privacy@healtheek.com to delete information if collected without consent.
9. Cookies and Tracking
- Use of cookies, web beacons, session replay/screen capture to analyze trends, administer the website, track movements, gather demographic information.
- Cookies enable recognition across websites, services, devices.
- Third-party cookie usage not controlled by Healtheek.
- Control cookies via browser settings, but functionality may be limited.
- Bluetooth beacon technology for personalized Wellness Club experience.
10. Do Not Track
- Currently, no actions are taken in response to Do Not Track signals due to lack of industry standard.
11. Online Advertising
- Use of cookies or similar technologies for interest-based advertising.
- Opt-out options available through the Digital Advertising Alliance or Network Advertising Initiative.
12. Online Forums
- Information provided in public forums is accessible to others.
- Request removal of information by contacting mailto:privacy@healtheek.com.
13. Third-Party Links
- Links to third-party websites have their privacy policies, which are encouraged to review.
- No responsibility for content/actions of third-party websites.
14. Third-Party Functionality
- Third-party services (e.g., Facebook, Google, Twitter) collect information based on their privacy policies.
15. Modifications to This Policy
- Policy changes will be notified on this page before becoming effective.
- Review the Privacy Policy periodically for updates.
16. What If I Have Questions?
- Contact mailto:privacy@healtheek.com, +916281861840, Madhapur, Hyderabad, Telengana.
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Supplemental Privacy Policy for Healtheek International India Private Limited
Additional provisions for residents of India:
Collection and Storage of Information:
- Information collected on Sites will be stored by Healtheek International India Pvt. Ltd.
Access and Correction of Information:
- Right to access, review, correct, or amend personal information.
- Consent withdrawal possible at any time.
Direct Marketing Communications:
- Promotional communications sent with consent.
- Opt-out instructions provided in communications.
Sharing of Information:
- Shared with entities per the Policy, with notice for third-party sharing.
Transfer of Information:
- Information collected may be transferred internationally.
Children’s Information:
- Sites directed for adults, children's information collected with parental/guardian consent.
Security of Personal Information:
- Reasonable steps for security and protection of information.
Making a Privacy Complaint:
Contact Grievance Officer for complaints:
- Name: S TULASI VENKATESH
- Contact No: +91 6281861840
- E-mail: care@healtheek.com